Privacy & contact

My LeLutka is LeLutka's store system in Second Life: vendors, gifts, store credit, redelivery, and your collection page.

It's run by the company operating the LeLutka brand, registered in Croatia. Full company details are available on request. For privacy questions, write to studio@lelutkasl.com. We reply within 30 days.

What we keep

• Your avatar's key, username, and display name
• What you bought or received: product, date, L$ amount, store credit, where you paid, and refunds
• Gifts: who sent what to whom
• Free gift claims, and your status (Standard, VIP, or Designer)
• Deliveries: when we sent you a product, and what the store object reported
• Sales records from before this system, imported the same way
• If you use the LeLutka redelivery HUD, we record which HUD is paired with your avatar, which store terminal paired it, when it was paired, and when you last used it to request your collection.

We never collect your real name, payment details, or real-world location, and we never ask for your password. You don't need to give us an email address to use your collection, but if you email us, we receive your address.

Why

We use it to deliver your purchases, redeliver them when you need to, keep your store credit correct, prevent abuse, and keep the sales records the law requires. Our legal bases are carrying out your order, our legitimate interest in running the store and preventing abuse, and our duty to keep accounting records.

Who sees it

You do, through your private collection link. Keep that link to yourself, and if it leaks, ask us for a new one. LeLutka's owners and the team members they authorise can see it too. Linden Lab handles payments and deliveries in Second Life under its own terms. The data is stored on a server we rent from Hetzner.

How long

We keep your records for as long as we offer redelivery of the product, and for as long as accounting law requires. We normally keep daily backup copies for 30 days. We keep the three newest copies we have successfully restored, even if they are older. Copies we make before an update are removed at a later update once they are more than 30 days old, except the newest one we have verified.

Cookies and logs

Customers get no cookies. Your size choice is remembered only in your own browser. When you open My LeLutka, our web server does not record your IP address or your private collection link in its access log.

Your rights

Email us your Second Life username to ask for a copy, a correction, or deletion. Never send us your collection link. We'll confirm it's you in Second Life. Deleting a purchase record ends redelivery of that product only if no other valid record still gives it to you, and it never removes anything from your inventory. If you ask us to delete everything about you, the amounts and dates of your payments stay without your name, so the store's totals stay correct. Payment records may have to stay for legal reasons, and if so we'll tell you which ones. If you aren't happy with how we handle it, you can complain to AZOP (azop.hr) or to the data protection authority where you live.

Last updated 1 November 2026.